Return Eligibility
To be eligible for a return, items must be unused and in their original packaging. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective, please contact us immediately upon receipt. We reserve the right to refuse returns that do not meet these criteria.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, include your order number, the item you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please allow up to 3 business days for us to process your return request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, so it is important to ensure it is properly shipped back to us.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired item. Follow the return process outlined above to initiate your return. Once we receive the returned item, you can place a new order at your convenience.
Non-Returnable Items
Certain items may be non-returnable, including items marked as final sale or clearance. If you are unsure whether an item is returnable, please contact us before making your purchase. We will provide clarification on the return eligibility of specific items.
Contact Information
If you have any questions or concerns regarding our Return and Refund policy, please do not hesitate to reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory.
